Exchange Policy

Exchange Policy: At SSTC, we strive to provide you with a pleasant shopping experience and products that meet your satisfaction. We understand that there may be situations where you need to exchange a purchased item. This Exchange Policy outlines the guidelines and procedures for exchanging products at our store.

1. Eligibility for Exchange:

1.1 To be eligible for an exchange, the following conditions must be met:

• The item must have been purchased from SSTC.
• The item is in its original condition, unused, and unaltered.
• The item must be accompanied by the original proof of purchase (receipt, invoice, or order confirmation).
• The item must be within the specified exchange timeframe.

2. Exchange Process:

2.1 To initiate the exchange process, please follow these steps:

• Visit our store in person or contact our customer service team at [Customer Service Contact Information].
• Provide your proof of purchase, and explain the reason for the exchange.
• Our team will assess the eligibility of the item for exchange based on the criteria mentioned in Section 1.

2.2 If the item is eligible for exchange, you may choose one of the following options:

• Exchange the item for another product of equal or greater value. You will be responsible for paying any difference in price.

3. Refund Policy:

4.1 We do not offer refunds for exchanged items unless the product is defective or a return is required. Please refer to our Refund Policy for more details.

4. Damaged or Defective Items:

6.1 If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per our Policy.

5. Modifications to Exchange Policy:

7.1 SSTC reserves the right to modify or update this Exchange Policy at any time. Any changes will be communicated through our website or in-store notices.

6. Contact Information:

If you have any questions or require assistance with the exchange process, please contact us.

At SSTC, we value your business, and we are committed to providing you with a positive shopping experience. Thank you for choosing us for your shopping needs.