Frequently Asked Questions From Our Customers

Q. What types of lifting equipment do you offer??

We have wide range of products for lifting equipment like chain slings, chain, hooks, web slings, shackles, hoists and lifting and rigging accessories etc.

Q.What is the lead time for product delivery??

Delivery times may vary based on product availability and location. We strive to process and deliver orders as quickly as possible. You can find estimated delivery times during the checkout process.

Q.Are your products compliant with industry standards and regulations??

Yes, all our products are designed and manufactured to meet or exceed industry standards and safety regulations.

Q.What is your return policy if I am not satisfied with my purchase??

We have a comprehensive return and exchange policy. Details can be found on our Returns and Refunds page on our website.

Q.How can I contact your customer support for assistance??

You can reach our customer support team via email at sales@safeandsecureksa.com, by phone at +966 59 9855109, or by visiting our Contact Us page on our website. Our office hours are examples.

Q. Can I request a quote for bulk or wholesale orders??

Absolutely! We offer competitive pricing for bulk and wholesale orders. Please fill out our Quote Request form on our website, and our team will get back to you promptly.

Q.Do you have a physical store location where I can view the equipment in person??

Yes, we have physical store locations. You can find our store addresses and hours of operation on our contact us page

Q. Can someone help me choose the right equipment for my needs?

Absolutely. We pride ourselves on our industry experience, and our expert sales team is happy to help you either on the phone or via our live chat facility. If you have any questions at all, please don’t hesitate to get in touch.

Q.Do you provide test certifications / certificates of conformity?

Yes, All of the products we supply conform to relevant requirements and are delivered complete with applicable test certifications/certificates of conformity.

Q.Our company is based abroad,can we still purchas at Safe and Secure Trading Company?

Yes, absolutely. Our export experts can provide bespoke export quotations from simple courier costs to more complex packing and shipping requirements. We pride ourselves on offering such a competitive export service and have received five-star feedback from our clients worldwide. Many products can now be purchased online for delivery to Western Europe. However, our team is experienced in exporting products across the globe.

Still, Have Any Questions? Contact Us

FAQ

Frequently Asked Questions From Our Customers